Question 1

What is 'My Account'?

Accepted Answer

'My Account' allows you complete control over your transactions on HomeTown.in 'On this page you can update your contact details, change your password, and view your wishlist. You can also check your orders and keep track on what’s due for delivery.

Question 2

How do I update my information?

Accepted Answer

It is simple. Just login with your registered email-id & password..

Question 3

Is it necessary to have an account to shop on HomeTown.in?

Accepted Answer

Yes, you need to register to shop on HomeTown.in By creating your own account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a your wishlist. You will also be able to rate/review products.

Question 4

How do I know that my Order has been confirmed?

Accepted Answer

Once you have completed the payments process and an authorization has been received you will be navigated to a Thank You page on our website where you will be able to see your Order Confirmation details. You would also receive an SMS & an E-mail confirmation for your order on your registered mobile number & email id.

Question 5

Can I order a product that is "Out of Stock"?

Accepted Answer

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

Question 6

How do I check the current status of my Orders?

Accepted Answer

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

Question 7

When and how can I cancel an order?

Accepted Answer

You can cancel your order only within 24 hours of placing the order. To cancel, please Contact Us at care@hometown.in or call our contact center at 08069252525 (10 AM - 8 PM) with the order number.

Question 8

How do I pay for a purchase?

Accepted Answer

HomeTown.in offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking (Credit & Debit Card), Credit Card EMI to make your purchase.

Question 9

How do I pay using a Credit or Debit Card?

Accepted Answer

We accept payments made by credit/debit cards issued in India.

Credit cards
We accept payments made using Visa & MasterCard credit cards/Amex.
To pay using your credit card at checkout, you will need your card number, expiry date, CVV number. After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Question 10

Is it safe to use my Credit / Debit card on HomeTown?

Accepted Answer

Your online transaction on HomeTown is secure with the highest levels of transaction security currently available on the Internet. HomeTown uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on HomeTown are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Question 11

What is a 3DSecure password?

Accepted Answer

The 3D Secure password is implemented by VISA and MasterCard/Amex in partnership with card issuing banks under the "Verified by VISA" MasterCard SecureCode services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Question 12

Can I pay partially with Payback Points along with Other modes of Payment?

Accepted Answer

Sorry as of now we are not offering payment using your Payback points.

Question 13

What are the EMI Options available?

Accepted Answer

HomeTown offers you EMI facility . You can check on the product page the exact EMI amount for the product you wish to purchase.

Question 14

What do you provide in Modular kitchen/wardrobe?

Accepted Answer

Modular kitchen & Wardrobe – We give kitchen cabinets in different finishes,hardware and accessories which suit customer requirements & budget. We provide appliances like hobs, chimneys, RO units and aqua guard, toaster, microwave, oven from reputed brands like Elica, Faber, Hafele. We do complete granite work, electrical, plumbing, paint work for home.

Question 15

What is the Sq ft cost of modular kitchen hometown provide?

Accepted Answer

We do not provide rates on Sq ft basis. It depends on modules, finishes, internal organisor, hardware you select as per your choice.

Question 16

Tell me price of display in your showroom?

Accepted Answer

This display is mockup with fully loaded drawer organizers and accessories. You may select size, accessories and internal organizers as per your requirement and hence price will very. We can work out best price as per your drawing and requirement.

Question 17

Can you fit dishwasher in my existing kitchen?

Accepted Answer

Yes, its possible but we need to visit site and confirm the same as per site condition like provision of water supply, space availability under counter top and electric point.

Question 18

I have ready platform but I want modular look….. is it possible?

Accepted Answer

Yes we can provide you cabinets inside your platform space. However, standard modules may fit in and we may have to customize kitchen.

Question 19

Can you only change only shutters for me?

Accepted Answer

Yes, possible. However, we will have to visit site to check condition available.

Question 20

Do you also demolish the old kitchen?

Accepted Answer

Yes we can demolish the old kitchen & dispose debris on chargeable basis.

Question 21

Do you also provide platform / granite / countertop?

Accepted Answer

Yes, we can provide platform options like granite, Quarts, acrylic solid surface (corian) as an option to customer. Our specialized team can execute work professionally.

Question 22

Do you also provide tiles?

Accepted Answer

Yes. Can do complete civil work like flooring tiles, wall tiles, Granite.

Question 23

What are the Different kind of kitchens?

Accepted Answer

Kitchens come in different shapes like straight kitchen, L shape kitchen, U shape kitchen, L shape with Island, parallel kitchen.

Question 24

Can you make open kitchen for me ( Island kitchen)?

Accepted Answer

Yes, We can do it. We need to visit site and check condition.

Question 25

What are the finishes available?

Accepted Answer

We provide kitchens in Laminate, Acrylic, PVC foil/ Membrane, Glax, Supermatt, Two side acrylic, paint, Polymer etc.

Question 26

Do you provide online consultation?

Accepted Answer

Yes, we do can virtual presentation and discuss design, finishes, accessories and hardware over virtual call.

Question 27

Will someone come for site measurement?

Accepted Answer

Yes sir, our site Supervisor/Designer will visit your home for exact measurement of your kitchen…. Consultation charge for kitchen is  Rs 1000….

Question 28

If we pay 100% payment will you deliver kitchen in 10 days?

Accepted Answer

We can try. It depends on finish you select and colour availability in factory….

Question 29

Are you manufacturer?

Accepted Answer

We have tieup with reputed factories all india who manufacture only for us as per our standards and specifications. Our factories are ISO certified and we use FIRA certified components. We follow strict quality standards and every kitchen goes through strict quality norms before dispatch.

Question 30

What is the process to order?

Accepted Answer

We charge 25% amount of the total kitchen value at the time of booking amount. Another 50% at the time of factory order login. Which makes it 75% of total order value Last 25% before dispatch at customer site.

Question 31

In what all materials you provide kitchens and wardrobes ?

Accepted Answer

Cabinets are provided in plywood and Medium and high density fiber boards ( MDF/ HDF) with shutter finishes like laminate, acrylic, Paint in more than 100 colour options.

Question 32

Do you have an exchange offer?

Accepted Answer

No we do not provide exchange in kitchen but we can help customer demolish old kitchen and get rid of debris with our trained team at cost.

Question 33

What kind of accessories you have?

Accepted Answer

We have wide range of accessories for wall cabinets, base cabinets, lofts, corner cabinets, tall units. Accessories include baskets, wooden drawers, organizers, pantry unit and corner accessories.

Question 34

What’s is the Warranty?

Accepted Answer

We offer upto 10 years warranty for cabinets and lifetime warranty for German hardware against manufacturing defect.

Question 35

How fast can you complete the kitchen / wardrobe?

Accepted Answer

Our standard process is of 30 to 45 working days depending upon scope of work.

Question 36

Do you provide electronics?

Accepted Answer

MYes we provide hobs, chimneys and other appliances.

Question 37

What EMI facility you have?

Accepted Answer

We have Bajaj Finance option

Question 38

Can you elaborate kitchen booking process?

Accepted Answer

Site visit – for measurement and understanding of site conditions.

Drawing and selection of products.

Accessory and hardware selection.

Finish selection.

Quotation and order confirmation. Advance 50% payment of total order value for booking.

Final measurement and documentation.

Factory order process as selection and balance 50% payment before delivery of material.

Dispatch and installation of kitchen.
Site completion and handover.

Question 39

What is after sales service you provide?

Accepted Answer

We have 6 free service visits covered with in the warranty period.

Question 40

I only want the design is that possible?

Accepted Answer

We only share the designs with our customers after finalization of the kitchen/wardrobe.

Question 41

I have specific colour and design to match? Can you provide?

Accepted Answer

We can provide similar design but for colour we would like to check if nearby colour is available with us.

Question 42

Can I change colour after finalization of kitchen?

Accepted Answer

We can change colour till the order goes in production…..

Question 43

What you don’t cover in Modular Kitchen / wardrobe?

Accepted Answer

Granite/ Quartz/ Plywood needs to be bought additionally by customer or by our hometown team at additional cost. Sink and faucets procured additionally. Any civil, plumbing, electrical work or modification work can be handled by hometown on chargeable basis.

Question 44

Can we only buy accessory from hometown?

Accepted Answer

Yes We can provide accessories. Installation of accessory will be on chargeable basis as per recommendation of our designer expert.

Question 45

Whats the difference between carpenter kitchen and modular kitchen?

Accepted Answer

Carpenter kitchen
Limited options, depending on the carpenter's resources. Handmade, and thus lacks precision, finish and quality An unorganized approach to space management. Visualization of kitchen is not possible as you only see the final product post installation. No guarantee or After sales service. Fabrication and assembling is done on site, means your home turns into a workshop.

Modular kitchen
Infinite customized solutions with Innumerable component options, both Indian and imported. World-class looks with precision finish and top-of-line quality. Designed by professional designers. Our designers give the entire visualization of the kitchen in 3-D presentation, hence the customers gets the option to make changes, as per his choice & finalize. Service Warranty applicable on entire product. Components are company manufactured and finally assembled in your home which is relatively hassle free.

Question 46

Whats the difference between wardrobes provided in your furniture section and the modular wardrobe?

Accepted Answer

Modular Wrb
Design Flexibility available. Future Add-ons possible. Color & finish options possible. Customization possible.

Readymade Wrb
Design Flexibility not available. Future Add-ons not possible. Color & finish options are limited. No scope of Customization.

Question 47

Do you provide sliding wardrobe?

Accepted Answer

Yes we have two door sliding option. We have wide range of modules available in our library for your reference to choose. You can sortlist from that range.

Question 48

Do you have fixed range of wardrobes?

Accepted Answer

We have modules available for your selection. If you have your own selection we can also help you make customized wardrobes.

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